terms & conditions
Welcome to our website www.danielakomatovicjewelry.com ("website").
This Website is managed and maintained by YUDC s. r. o. Company Reg. No. 3793532, VAT Reg. No. CZ03793532 with its registered office at Lindleyova 2689/3, 160 00 Prague, the Czech Republic, registered in the Commercial Register with the Municipal Court in Prague File No. 237129 C.
These General Terms and Conditions determine the relationship of YUDC s. r. o. (we, us, our) and you, the consumer (visitor or the purchaser) and these Terms and Conditions are governed by Czech law in particular by Act No. 89/2012, Civil code.
By visiting the website or placing the order you accept and consent to the rules in the Terms and Conditions. We reserve the right to modify any part of these Terms by posting updates on our website. That is why it is recommended that you check this page from time to time.
For all your comments, feedback and requests, please send an e-mail to firstname.lastname@example.org
PURCHASE AND JEWELRY PRICES
To make a purchase on the website, you will be asked to provide certain personal details. Please, make sure that all information you provide is accurate and complete. Once we accept your order, a binding agreement is made between you as a purchaser and us as a seller. When your order is placed, the description of the jewelry, price and applicable tax is agreed on between us. Prices on our website include taxes.
English is the language used for executing contracts.
We accept all the products issued by Visa, MasterCard, Diners Club, JCB, UnionPay including credit cards, debit cards, prepaid cards, charge cards.
PROCESSING AND DELIVERY INFORMATION
All orders of on stock items received Monday through Friday (excluding holidays) will be processed and shipped within 3 – 5 working days. Orders placed after 3 pm CET and on Saturdays and Sundays will not be processed until the next business day. Items not available and items produced or adjusted as per requirements of the customer will be shipped within 15-30 days or upon agreement.
In case your shipment package would be in any way damaged or show signs of unauthorized entry, we strongly recommend you to inform the delivery company immediately and not to accept such delivery.
All orders are shipped from our store Diamond Spot in Prague to selected countries via DHL and to Czech republic via Czech Post. Shipping and packing cost is 20 euro. List of countries we ship to, you can find here. We reserve the right not to ship to P.O. Boxes.
WARRANTY AND RETURN
For information about general rules for handling jewelry CLICK HERE or send an e-mail to email@example.com.
YUDC s. r. o. is responsible for material and manufacture defects according to applicable law. The warranty period is two years from the time the goods are received. The receipt is valid as a warranty certificate.
Warranty doesn’t apply to any products, which in our opinion, have been subject to normal wear and tear, abuse, modification, attempt to repair, negligence, accident or misuse. Misuse or any unauthorized modification, non-compliance with care instructions or product information provided, or any use outside of the product´s intended purpose voids the warranty as well as any guarantee provided by YUDC s. r. o.
Any warranty claim must be sent to our store in Prague in writing and by a registered letter, immediately upon discovery of the defect. The letter must include a detailed description of the defect.
Diamond Spot Prague
110 00 Prague 1
All warranty claims will be reviewed within 30 days from the day of delivery.
In case you need more information, send an e-mail to firstname.lastname@example.org
YUDC s. r. o. is registered at Czech Assay office.
Find below a list of used hallmarks.
WITHDRAW FROM THE AGREEMENT
The Consumer can and may withdraw from the agreement (unless otherwise stipulated below) within the period of 14 days commencing on the day of receiving the goods (purchase agreements), receiving the last delivery (purchase agreement of several types of goods or delivery of several parts), receiving the first delivery (ongoing contracts). The costs incurred in association with returning the goods are carried out by the consumer.
We offer an exchange or refund only for items free of scratches, blemishes, and alterations, without signs of wear and tear.
The consumer cannot withdraw from the agreement when purchasing earrings due to a hygienic reasons and if the goods were produced and/or adjusted as per the requirements of the customer.
Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping, handling, and insurance charges. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.
YUDC s. r. o. reserves the right to verify the authenticity of the product.
The consumer can write complains to email@example.com or report them to state supervision authorities. https://www.coi.cz/en/
The entire website, including text, design, graphics, logos, images, code, and software, is exclusively owned by YUDC s. r. o. and Daniela Komatović.
You are allowed to use the website only for your personal use and not for commercial purposes. You must not copy, distribute or modify any of the materials from this website, otherwise, you will breach these Terms and Conditions and may violate copyright and trademark laws. In addition, you must not use the website in any manner, considered as damaging, disabling or impairing the website or get involved in any other party’s use of the website.
GENERAL RULES FOR HANDLING JEWELRY
Every piece from Diamond Spot is manufactured by the best jewelers with special attention, precision, and love. Our jewelry is carefully selected and designed by Czech Jewelry designer Daniela Krakorová Komatović, who decorates gold with diamonds, pearls, precious and semi-precious stones, that deserves special attention because of their value.
Please, carefully check your jewelry during hand over. Jewelry requires special care. We kindly ask you to follow the rules for maintaining.
Make sure to take off your jewelry before taking a bath or activities, where your jewelry can get in contact with water or any chemicals. Please do not spray perfumes and deodorants directly on the jewelry. We recommend take off your jewelry before sleep and any physical activity, in order to avoid mechanical damages.
For cleaning jewelry you can use soft tissue, mild soap solution, and water.
After you rinse your jewelry with water, leave it to dry on a soft towel. Use of professional tissue for cleaning gold is highly recommended. The best maintenance for pearls is to wear them. The more you wear them, the better. They like natural humidity and contact with
your skin. Clean your pearls with soft cotton textile.
Keep your jewelry in a manner that you avoid scratches and other mechanical damages.
For more information visit CARE.